Question 1

Does electric bikes recharge automatically during descents?

Accepted Answer

No, electric bikes do not recharge downhill for a fairly simple reason: the device necessary to recharge the batteries would be too heavy, which would cause loss of efficiency. 
This constraint is more relevant for a car, since it is much heavier than a bicycle. A difference of 20 kg, for example, would not have a significant impact on a car, but could be much more harmful for a bicycle.

Question 2

What is the delivery time for a ordered bike?

Accepted Answer

Good morning,

To answer your question on bike delivery times, it actually depends on several factors. If the bicycle is in stock with us, we can start preparing it immediately and ordering any necessary accessories. In this case, the delivery time is generally about ten days.

On the other hand, if the bike is in stock at our supplier, we place an order as soon as possible and we prepare it upon reception. In this situation, the delivery time is rather around two weeks.

Finally, if the bike is neither in stock with us nor with our supplier, the delivery time is more complex to estimate because it will depend on the supplier and specific conditions of the order. In this case, we study each situation individually to provide you with a precise estimate.

Do not hesitate to contact us for more information or to follow the progress of your order. We are here to help you and provide you with the best possible service.

Question 3

How to set up the leasing option within my company?

Accepted Answer

To benefit from the leasing option within your company, it is important to get in touch with our company and the human resources department. We will then organize a one -hour meeting, during which we will present all the legal documents to set up, as well as a demonstration of our online platform. This will ensure that all employees will have access to our platform to easily order their future bike.

Question 4

What services are included in the leasing formula offered?

Accepted Answer

This complete formula includes: 
- cycling and its possible accessories,
- financing,
- Omnium insurance against theft and breakage all over the world,
- A repair assistance available 24 hours a day, 7 days a week,
- Interviews, parts and labor included.

It therefore offers complete coverage to guarantee the safety and proper functioning of your bike, wherever you are.

Question 5

How can I take advantage of the Leasing formula?

Accepted Answer

Our leasing offer is currently only reserved for companies. For this, two situations may arise.

Either you are independent or in management company and you wish to benefit from a service bike. In this case, we can formulate you an offer and check with your accountant what is the level of bicycle deduction.

Second option, you are an employee in a company that offers a bicycle plan. The cost of the bicycle paid by your employer will be offset by a decrease in your net remuneration. The financial advantage is important because all the taxes you normally pay for a salary, you can keep them in order to finance your bike.

Question 6

What are the best hours to come to the store?

Accepted Answer

It is recommended to come to the store either in the early afternoon or at the end of the morning. Indeed, these time slots are generally less frequented than the start of the day and the end of the day, which are often very busy. This will allow you to make your shopping more quietly and to avoid any queues. Do not hesitate to plan your visit according to these tips to fully enjoy your store experience.

Question 7

How is the user account useful on the platform?

Accepted Answer

The user account is a precious tool for several reasons. First of all, it gives you access to a complete history of your invoices, interviews and bikes. This allows you to follow all the repairs carried out and keep track of the evolution of your bikes over time.

If you are a member of a company offering a bicycle plan, your account will also allow you to access the parameters of this plan and understand its impact on your net remuneration. It is a practical way to stay informed and effectively manage your participation in the program.

Finally, this tool facilitates communication with our teams. You can plan an interview, obtain information on a specific model or ask all your questions with ease. Do not hesitate to use your user account to make the most of our services and stay in touch with our team.

Question 8

How can I make an appointment to revise my bike?

Accepted Answer

To book a service for your bike at Kameo Bikes, here is the procedure to follow:

- Go to the Kameo Bikes public website.
- Complete the reservation form.
- Validate the form.

Once these steps have been completed, our workshop will contact you to confirm your appointment. Please do not hesitate to contact us if you need further assistance.

Question 9

What are the waiting times to get a bicycle repair appointment?

Accepted Answer

It is important to take into account the waiting times that vary depending on the season. In low season, these deadlines are short, generally 1 or 2 days. On the other hand, in high season, there can be more than 3 weeks of waiting.

Thus, it is strongly recommended to have your bikes maintain preventively during the low season. This will allow you to benefit from shorter deadlines and avoid possible prolonged expectations during the high season. Taking care of your upstream bike will also allow you to take full advantage of your walks without having to undergo too long waiting times.

By planning the maintenance of your bikes during the low season, you ensure better availability of services and greater responsiveness from professionals. So do not hesitate to anticipate and take care of your bikes for a more pleasant and serene practice throughout the year.

Your bike specialist in Liège & Brussels

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Your bike specialist in Liège & Brussels

Your bike specialist in Liège & Brussels

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Our Collection Premium

Explore our bike categories

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Professional Solutions

Long-term Rental

Maintenance Included

Fleet Management

Training

Repair

Would you like to Maintain or Repair your bike?

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Drop off

Maintenance

Pick up

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Want to Rent a bike?

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Book

Pick up

Enjoy

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